The business processes that create customer value are the critical piece that links together all of the different aspects of digital transformation. But still, many of the critical activities that contribute to it are either manual or a succession of disconnected workflows or applications that prevent organizations from having an end-to-end view of how their processes deliver customer value.
Evolving from workflows to BPM – business process management – added a whole collaborative layer and execution structure to the traditional hierarchy and project-based structure of the enterprise. When it was paired with access to the critical data and documents, alongside activity visibility and business rules, it helped to exponentially grow productivity and agility in the enterprise for many years.
Nowadays, enterprises have discovered already how to use these technologies and apply them to work with structured and unstructured processes, to create business rules to guide and support decision making, or the importance of integrating process outputs and inputs in real time to external systems that interact with the processes. These process-centric applications are even cloud-ready so you can run your processes in the cloud and open them up more securely to all of your internal and external collaborators.
But times are changing. Productivity and agility are no longer the name of the game. It is no longer enough to provide ease of use, business, and IT collaboration, or fast modification of processes and rules. Speed and support for digital transformation have become top priorities. Those process-based applications need to be quickly deployed into production, be portable, reusable and consistent across environments, and scaled in the hybrid cloud. Our customers expect cloud-native technologies at the core of their processes. They expect to run their process workloads to scale across the hybrid cloud to provide a consistent experience to their customers and collaborators. Ideally, they also want to future-proof their investments with modern technologies such as containers.
Continue reading “From BPM and business automation to digital automation platforms”