In our journey to transform our ways of working, our focus on our customers wishes and our plans to pivot to a digital business there is always a need for process improvement.
While the transformation to a digital business can encompass many aspects that are new to your organization, there are always existing investments in technologies and processes that need to be evaluated.
Some can be modernized and migrated on to the new infrastructure that will support the digital business and others end up remaining in place as legacy systems of record.
One thing is for sure, evaluating existing business processes and looking to improve their effectiveness is going to be a necessary step. With that in mind, here are three ways to effectively prepare for process improvements in your digital journey.
1. Effective BPM theory
The first step in any journey is to plan effectively and gather as much information from the experts as you can. For this step you have many options, but the following example previews the open technology and tooling that will ensure you are ready to tackle process improvements.
2. Inventory existing processes
Identifying the list of existing processes in a business, both automated and non-automated processes will be the next step on the journey.
Businesses have processes in place that might be automated in some form, but showing signs of age or lack of effective execution. Others might have partial automation and exhibit a need for further automation at the time of evaluation. Finally, there can potentially be processes in your business that are crying out for automation and are hindering other processes with their lack of automation.
Collect all this information for evaluation without regard for size, level of automation or making decisions on priority for the next step.
3. Short list processes
Now that you’re able to browse all processes in your organization, identifying the short list where quick wins on process improvements is critical to the project’s success.
Everyone wants to see gains and building momentum with processes that can be improved both quickly and effectively builds confidence. Identify processes that have impact, are visible and can be effectively improved without having major impacts to the existing architecture or business process owner perceptions. This will be different for every organization, but crucial to building success and ensuring a smoother transition on your digital journey.
Armed with these three guidelines you’re ready to effectively prepare for process improvements in your digital journey.